Returns & Refunds

At Gizmo RC we stand behind the products we sell. If an item arrives faulty, develops a fault, or is damaged in transit, please contact us by emailing greg@gizmorc.co.nz with your order number, a description of the issue, and photos or video where possible. We do not accept returns for change of mind — see Important Notes below.

Faulty or Damaged Items

If your item arrives faulty or develops a fault shortly after receipt:

  • Contact us as soon as possible
  • Include photos or video clearly showing the fault
  • Do not attempt to repair or modify the item before contacting us
  • For confirmed faults, Gizmo RC will cover return shipping costs both ways
  • Where necessary, we may need to liaise with the supplier or manufacturer to determine the appropriate course of action — we'll keep you updated throughout and aim to have a resolution as soon as possible
  • Resolution will likely be a replacement or full refund depending on stock availability and your preference

Shipping Damage

If your order arrives with visible damage:

  • If possible, refuse the delivery
  • If already accepted, contact us immediately and keep all original packaging — do not discard anything as this is needed for any courier claim
  • Contact us within 7 days of receipt with photos of the damage

Important Notes

  • We do not accept returns for change of mind, incorrect selection, or items ordered in specifically for a customer. Any exception is entirely at our discretion and is not guaranteed
  • For confirmed faults, Gizmo RC covers return shipping both ways and refunds are processed in full, including original shipping charges, once the fault is confirmed
  • Refunds are processed to the original payment method within 7 days of us receiving and inspecting the returned item
  • We accept no responsibility for damage resulting from incorrect installation, incompatible components, or damage sustained during operation of radio-controlled models

Contact Us

To initiate a return or discuss an issue with your order, email greg@gizmorc.co.nz with your order number, a description of the issue, and photos where relevant.